Privacy Policy

Our Privacy Commitment

We take your privacy seriously and are committed to protecting your personal information in accordance with Malaysian data protection laws

This policy explains how we collect, use, and protect your data when you use our financial planning services

Information We Collect

We collect information necessary to provide effective financial planning consultations:

• Contact details including name, email address, and phone number
• Financial information relevant to planning discussions
• Communication preferences and service usage patterns
• Website interaction data through cookies and analytics

How We Use Your Information

Your information helps us provide better service:

• Delivering personalized financial planning consultations
• Communicating about your subscription and appointments
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory requirements

Legal Basis for Processing

We process your data based on established legal grounds

Primary Legal Basis: We process your data on the basis of consent and legitimate business interests

Data Protection Officer

We implement appropriate technical and organizational measures to protect your personal data

Our security measures include encryption, access controls, and regular security assessments

Cookies and Tracking

We use cookies to enhance website functionality and analyze usage patterns

Detailed information is available in our Cookie Policy Cookie Policy

Information Sharing

We do not sell personal data and only share information with trusted service providers under strict confidentiality agreements

Your Privacy Rights

Under Malaysian PDPA and international standards, you have several rights:

• Right to access your personal data and processing information
• Right to correct inaccurate or incomplete information
• Right to request deletion of personal data under certain circumstances
• Right to receive your data in a portable format
• Right to object to certain types of data processing

Data Retention

We retain personal data only as long as necessary for service provision and legal compliance, typically 7 years for financial records

Children's Privacy

Our services are intended for adults only and we do not knowingly collect information from individuals under 18

Policy Changes

We may update this privacy policy periodically and will notify you of material changes through email or website notice

Contact Information

For privacy-related questions or requests, contact our Data Protection Officer at info@trovianquelyso.com